Last updated: September 22, 2026
Arab Basket wants customers to receive products that match what was ordered and described. This policy is intended to work alongside, and does not limit, any rights you have under applicable United Arab Emirates consumer-protection laws.
When a return, exchange, replacement, or refund may apply
Please contact us if a product you receive is defective, damaged, incomplete, materially different from its description, or if another circumstance gives you a return or refund right under applicable UAE law or under the terms stated for your order.
Where applicable, remedies may include repair, replacement, exchange, or refund depending on the circumstances and the requirements of applicable law.
How to request help
Use the Contact page on Arab Basket and provide your order details, a description of the issue, and clear photos or video where relevant. Please do not send a product back before receiving return instructions.
Conditions and exclusions
Return or refund rights may be limited where a product has been used beyond what is reasonably necessary to inspect it, or where an exclusion permitted by applicable law applies. Requests should be made within any period required by applicable law.
Refunds
If a refund is approved or required by law, it will be processed to the applicable payment method or by another agreed method as appropriate. Processing time can vary by payment provider.
Nothing in this policy excludes or reduces any mandatory consumer right that cannot legally be excluded.